Donor Database and Stewardship Specialist
Join CASA of NH, a dynamic, high-energy, mission-based organization that is oriented toward high impact quality advocacy. CASA of NH provides volunteer advocacy for children in New Hampshire who experienced abuse or neglect. You will be joining caring professionals led by a senior leadership team who values a supportive, diverse, talented, and friendly work environment, while setting high expectations. Be your best and work with the best at CASA of NH.
Basic Function:
The Development Associate supports the Development and Communications teams, serving as the database manager of our Salesforce CRM while assisting with the annual fundraising and volunteer recruitment goals. This is a full-time, salaried position, based in our Manchester office. Occasional evening or weekend hours for events may be required.
Supervision:
The Development Associate reports to the Director of Development.
Major Duties & Responsibilities:
- Effectively maintain, manage and perform all tasks directly relating to the donor database while supporting the Development and Communications teams with logistics related to: revenue reconciliation, reporting, data analysis, mail/email lists, events, and volunteer recruitment.
- Process and accurately record all charitable gifts (checks, online donations, stock, wire transfers, DAFs, matching gifts, etc.) in a timely manner.
- Manage the comprehensive gift receipting and formal tax acknowledgment process, ensuring accuracy, timely delivery, and compliance with IRS regulations.
- Produce timely thank you letters in response to gifts from individuals, corporations and foundations.
- Manage the recurring gift donation process, acknowledgements, and follow-up with donors.
- Manage the matching gifts program, including tracking and follow-up with companies and donors.
- Track and process in-memory and in-honor gifts, ensuring proper donor recognition and condolence outreach; collaborate with the Director of Development on this process.
- Oversee the pledge gift reconciliation process, including reminders and invoicing as needed. Support Development and Finance team members by reconciling outstanding pledge reports.
- Coordinate and track annual solicitation of town/city/municipality funding.
- Maintain organized electronic and/or paper records of all gift-related documentation.
- Prepare and distribute daily, weekly, monthly gift reports.
- Prepare customized giving reports for team members to use for cultivation and solicitation.
- Work with Communications and Recruitment team on external event coordination including registration, processing of fees, and on-site event logistics and implementation.
Knowledge & Skills:
- Analytical mindset with the ability to interpret, manage, and report on complex data.
- Ability to work on a team as well as accomplish tasks independently and take direction.
- Capable of working with diverse constituents and both internal and external teams and partners
- Ability to work under strict deadlines.
- Detail-oriented, organized, able to handle multiple projects at once and be productive in a fast-paced environment.
Education & Experience:
- Bachelor’s degree or equivalent work experience.
- Proficient in Salesforce CRM, Pardot and Classy or similar donor database system.
- Knowledge of iWave, Microsoft Suite, Zoom and willingness to learn other emerging technologies.
- Experience in supporting a non-profit advancement/development office.
How to Apply
Submit cover letter, resume and salary requirements by email to Director of Development Stacy Lopes (slopes@casanh.org).
Court Appointed Special Advocates (CASA) of New Hampshire provides a voice for children and youth who have experienced abuse and neglect by empowering a statewide network of trained volunteers to advocate on their behalf so they can thrive in safe, permanent homes. CASA of NH is an Equal Opportunity Employer. We seek to offer a safe, and supportive work environment where all employees and volunteers feel valued and respected.
